Communication for Development Foundation Uganda (CDFU) with technical support from Health Communication Partnership (HCP) is operating a hotline providing reliable, anonymous and non-judgmental services for callers seeking information, counseling and referral. The hotline started operating in October 2009. STRIDES for Family Health and Uganda Health Marketing Group are currently providing additional support to the Health Hotline.

Councillors respond to calls at the call center

A five year strategic plan for the hotline is currently being developed and will guide future operations of the hotline working in partnership with the Ministry of Health.

Issues Handled

The hotline addresses issues in 6 major areas these include; HIV/AIDS, Family Planning, Maternal Health, Alcohol Abuse, Gender Based Violence and Malaria.

The Telephone System
The Health Hotline has a Call Center and a PABX which distributes calls automatically, monitors calls/ agents, records call statistics and has call waiting and call forwarding functions.

It also has a computerized database system containing Frequently Asked Questions, referral information, quick links, caller’s data and national and international policy guidelines.

Working Hours
It’s available Monday – Friday from 8.00am – 4.00pm. Closed over the weekends and public holidays

Contact us
For Information and Counseling Call – 0312 500 600

For Partnership and funding Contact
Anne Gamurorwa Executive Director CDFU anne@cdfuug.co.ug or
Faith Nassozi Kyateka Hotline Coordinator faithn@hcpuganda.org

Statistics April – June 2011

During the last quarter (April – June 2011) the hotline received a total of 16,646 calls from all different parts of the country. Male callers dominated the calls with over 70% of the total number of calls as illustrated in the graph below.

Statistics